Terms and Conditions | Fabulous Vegas

Who you deal with

Fabulous Vegas is run by Red Rock Managed Services Limited, a Gibraltar company with number 125099. It holds a Gambling Commission of Great Britain licence, number 67754, and a Government of Gibraltar licence, number 164. The brand itself is licensed from News Group Newspapers Limited, and your player agreement is with Red Rock Managed Services Limited.

Opening an account

To join you must live in the UK and be at least 18. One person may hold one account. The details you give at sign-up, including your name, date of birth, address, phone number and e-mail, have to be true and complete. Keep your username and password to yourself and never let another person play on your account.

Money in and out

Your balance and every transaction run in pounds sterling. Credit cards cannot be used to play with us, and each payment method you add has to be registered in your name. You can take out your cleared real money balance at any time, once our verification checks are done and no payment into the account has been reversed. Funds normally go back to the method you deposited with.

Checks on your account

We may confirm your identity, your age, your address and where your money comes from, both when you join and later. Until a check is complete we can limit what you can do on the account, including withdrawals. If a check cannot be finished, the account may be suspended and later closed.

Bonuses and offers

Each promotion has its own rules on who can take part, how much must be staked and when it ends. Wagering applies to each bonus separately, in the order you claimed them, and bonus money cannot be withdrawn as cash. Play designed to complete wagering at little or no risk does not count, and misuse of a promotion can cost the bonus and any winnings made with it.

Bets and game faults

A bet stands once we accept it, so check every detail before you confirm. If a game stops after your result is already fixed, that result counts. If a simple single-player game stops before a result, your stake is returned, and multi-stage games are put back to their last known position where possible. Winnings created by an error or a malfunction can be voided.

Prohibited play and closures

Fraud, collusion, cheating software, money laundering, using someone else's payment details, reaching our games from outside the UK through a VPN and abusive behaviour are all forbidden. Where we have good reason to think this has happened, the account can be limited while we look into it and closed afterwards, and winnings tied to that activity can be held back.

Complaints

Tell our support team by phone, e-mail or live chat if something has gone wrong. We confirm receipt within a day and usually answer within 14 days. If you are still unhappy at the end of our process, you can take the matter to IBAS, an independent dispute service that costs you nothing.