Fabulous Vegas

Slots and Slingo

Our lobby covers slots, live casino, casino games and Slingo. We work with leading game providers, so you play titles from studios including Playtech, NetEnt, Pragmatic Play and Evolution Gaming.

Live casino across devices

Our live casino works on desktops, mobiles, and tablets, with the same graphics, interactive features and real-time dealer interaction on whichever device you prefer. Many of our live games include a chat function, so you can talk with other players and the hosts as you play.

Free Wheel

The Free Wheel is a daily prize wheel for registered and verified players who have deposited and staked a minimum of £10 in the last 30 days. It runs every day from midday until 11.59pm, until further notice. Press spin in the middle of the wheel and, if you land a prize, press claim to collect it. Each player has the chance to win one prize per day.

Every spin lands on one outcome, which can be cash, Free Spins, an entry into our weekly £1,000 prize draw or no prize at all. Cash prizes on the wheel go up to £50. Prizes are credited automatically and a pop-up confirms what you won. Free Spins won on the wheel must be accepted after the win, and there is no wager requirement attached to them. All wheel bonuses expire 3 days after they are issued to your account, and you can follow your Free Spins and their wagering under History and then Bonus History in My Account. VF2011 Limited is the promoter of the Free Wheel.

Our prize draw is held every Monday. Entries won during the week add up in your prize draw entry counter, and the £1,000 cash pot is shared across 117 cash prizes, alongside 100 awards of 3 free spins.

Deluxe Wheel

The Deluxe Wheel is a separate wheel with its own daily spin. You qualify for a daily spin when you deposit and spend £10 the previous day, and you can then play once per day between midday and 11.59pm. Its prizes include cash, free spins and prize draw entries. Spin the wheel, then claim anything you win. Deluxe Wheel prizes credit automatically with a confirmation pop-up, its Free Spins carry no wagering, and its bonuses expire 3 days after issue. Prize draw entries from this wheel go into our Monday £1,000 prize draw.

Mystery Box

The Mystery Box is open to players aged 18 or over who have deposited and staked £10 within the previous 30 days. You can open it between 12pm and 11.59pm each day, with a maximum of one offer per player per day, and unclaimed offers expire daily. Wagering requirements apply to certain Mystery Box offers, and unused bonuses and Free Spins from the box expire 3 days after they are credited.

Top Up Tuesday and Top Up Thursday

Top Up Tuesday runs every Tuesday from midnight until 11.59pm, and Top Up Thursday runs every Thursday from midnight until 11.59pm. Both rewards are open to registered players who are UK residents aged 18 or over. Opt in during the day and choose your reward as you opt in, then deposit and stake a minimum of £10 cash on eligible Slots or Live Casino games that same day. Staking on eligible slots qualifies you for the £3 Slots Bonus, and staking on eligible Live Casino games qualifies you for three £1 Golden Chips. A 5x wagering requirement applies to every reward, rewards must be used within 7 days of being issued, and any unused reward balance then expires. Players who do not opt in during the day do not receive a reward.

The £3 Slots Bonus plays only on these games.

• The Walking Dead Cash Collect
• The Sun Winning Headlines Cash Collect
• Robocop Cash Collect
• Fluffy Favourites
• Big Bass Splash
• The Sun Piggies and the Bank Cash Collect and Link
• Cleopatra
• Big Bass Vegas Double Down Deluxe
• Bigger Bass Splash
• Leprechaun's Luck Cash Collect

Deposit methods

You can register without giving any card details. To fund your account, log in, open the deposit page, choose your payment method and enter the amount you want to play with. We accept Visa, MasterCard, Maestro and Visa Electron cards, Apple Pay, Google Pay, PayPal, Skrill and paysafecard. Debit cards must be registered before your first deposit, and any payment card on your account must be in your own name.

Our rules prohibit credit cards for play with us, including any credit card registered with an online payment service. If we find a credit card in use, we refund the deposits made from it and any winnings from those Gambling Transactions are reversed.

PayPal deposits start in the cashier. Select the PayPal logo, enter your amount and confirm, then log in to your PayPal account on the page that opens to complete the deposit.

paysafecard is a prepaid card. Select its logo in the cashier, type the amount and confirm, then enter the 16-digit PIN of your card or log in to My Paysafecard and approve the deposit.

Skrill is an e-wallet. Select its logo in the cashier, enter the amount and confirm, then log in to Skrill, or create a Skrill account during the deposit, to complete it.

Deposits are handled by us directly or through a payment provider, and your account is credited only once the payment provider has reconciled and cleared the deposit. Card transactions appear on your statement as Red Rock Managed Services Limited. Quick Deposit becomes available after your first regular deposit, and if you have agreed to pay in one click, our support team can change that setting for you.

Deposit amounts

Our minimum single deposit is £5 and our maximum single deposit is £1,000, unless we authorise something different in writing. We accept payments, run Gambling Transactions and show account balances in GBP unless we agree otherwise with you.

Withdrawal methods and amounts

You can withdraw to a debit card, by Bacs bank transfer, to PayPal or to Skrill. The minimum single withdrawal is £5, and to take out a smaller amount you contact our Customer Support team. The maximum single withdrawal is £50,000, or £5,500 for PayPal. There is no limit on how many withdrawals you make, so larger sums can go out across several withdrawal transactions.

Withdrawal processing

We aim to process withdrawals as quickly as possible, usually within a matter of days, and the time depends on the withdrawal method you choose. Card and PayPal withdrawals pass through a pending stage with us and then a bank processing stage.

Requesting a withdrawal

Withdrawals start from My Account, where you follow the steps to withdraw. You may withdraw any cleared real money balance at any time, provided that every payment into your account has cleared and has not been charged back, reversed or cancelled, and that we have completed our Verification Checks to our reasonable satisfaction. A delay in sending information we have asked for can delay your withdrawal.

We must also not be required by law or regulation, or instructed by a regulator, to withhold your deposit or winnings. There must be no ongoing investigation, or completed investigation not decided in your favour, into an Error, Interruption or Malfunction in a service you used, or into a Prohibited Activity we have reasonable grounds to believe you engaged in. In those investigation cases we are ultimately entitled to void affected Gambling Transactions and withhold funds, including winnings, and for illegal or Prohibited Activities to suspend and ultimately close the account.

We return funds using the payment method you originally deposited them with, unless we agree otherwise, except where our agreement with you entitles us to delay or withhold payment. Your withdrawable funds are your unspent deposits and winnings from wagers made with your deposits, excluding anything still subject to wagering or other promotional restrictions. Any charges from the financial institution that issued your payment card are yours to settle.

Verification and documents

We are entitled to run identification, credit, source of funds or wealth and other verification checks at registration and at any time afterwards, and you agree to send what we ask for promptly. Until those checks are complete to our reasonable satisfaction, we can restrict your account, including access to games, placing Gambling Transactions and making withdrawals. If the checks cannot be completed, your account will be suspended and may ultimately be permanently closed, and we may be required to withhold the funds in it. We may share the information you give us with authorised credit reference agencies and fraud prevention agencies to confirm your identity and card details.

Identity checks may include photographic ID, such as a passport or driving licence showing your name and date of birth, and proof of address, such as a bank statement or utility bill showing the name and address on your account and dated within the previous three months.

Source of funds checks may include the front and back of the payment card you used, showing only the name, first six digits, last four digits and expiry date with everything else covered, bank statements and wage slips from the last 3 months, or evidence of other sources such as a property sale, inheritance, share sale or lottery win. When asked about your funds, send information that shows you have sufficient funds for your gambling and where they come from, such as income from work or a payment made to you.

For source of funds requests, you provide the information within the period stated in our email, usually either 48 hours or 7 days. If it does not arrive in time, we may restrict your account until it has been sent and verified. We tell you when information is needed, which could be before we pay winnings, before your next bet or by a set point in time. If it is not provided, we may not accept further business, and we would gladly reconsider once it arrives.

When we ask you to verify your identity, you can keep depositing and playing for a short period, but you cannot withdraw any funds until you have sent the documents. Once they are approved, the withdrawal is actioned for payment. If the documents are not sent within 72 hours of our request email or of their certification, any requested withdrawal stays on hold and your account is temporarily suspended from Gambling Transactions until the information has been sent and verified.

Upload your documents through our secure ID upload form, which protects them end to end while they are sent and stored, or send them through our Customer Support team. Make sure every photo or scan is clear and not cropped. We may also restrict your account, apply financial limits while we look into it or permanently close it if we find that you have become bankrupt or are subject to a County Court Judgment, High Court judgment, Individual Voluntary Arrangement, Debt Relief Order or insolvency.

Account restrictions and balance returns

If a chargeback request is made on your account, we may restrict the account while we investigate and resolve it, and any money due or requested is withheld during that time. If a Malfunction credits your account with winnings you would not otherwise have received, we have the right to void the Gambling Transaction and withhold those winnings, even if the same win could have happened without it, and if you have already withdrawn them you agree to repay them when we ask. The same applies to an Error.

You may use our services and your account only for lawful gambling in line with our agreement with you. Prohibited Activities include fraud, cheating and counting cards, exploiting Errors, Malfunctions or Interruptions, money laundering, identity or payment fraud, third party funding, forgery, using payment details that are not yours, using software for an unfair advantage and colluding with others.

They also include accessing or trying to access our services from outside the UK, including through a VPN, proxy or similar service, becoming bankrupt, giving incorrect or misleading information, breaching gambling rules of a professional body or your employer, using a payment method in a different name, depositing or withdrawing without genuine play, chargebacks or reversals, commercial use of an account that is for personal and recreational use only, depositing money from criminal activity, abusive behaviour towards other users or our staff, and any other serious breach of our agreement.

The consequences, depending on the circumstances, include voiding the relevant Gambling Transactions, withholding attributable winnings and suspending and ultimately closing your account, and you may be liable to compensate us for resulting losses.

If we discover or have reasonable grounds to believe that a Prohibited Activity has taken place, we limit or suspend your account during the investigation, and your funds cannot be accessed or withdrawn until it ends while the balance stays in the account. You agree to cooperate with the investigation, and while it is ongoing you cannot place Gambling Transactions, deposit or withdraw. If we decide, acting reasonably, that the issue is resolved, we lift the suspension. If we decide that you engaged in a Prohibited Activity, we permanently close your account and may pass your details to the relevant regulator or other relevant third parties.

When we close an account under these rules, any positive real money balance is paid back to you, with two exceptions. If you have engaged in illegal activity, we have no obligation to refund the money in the account. If we determine, acting reasonably, that you took part in a Prohibited Activity, we withhold all or part of the balance and recover deposits, pay-outs, promotions or winnings to the extent attributable to that activity.

Join or sign in

You can register with us if you live in the UK and are 18 or over. Each person may hold only one account. If we find additional accounts, we are entitled to close them and leave you with your original account, treat promotions and free bets used on them and their winnings as void, and void their future or unsettled Gambling Transactions. Where more than one active account was opened deliberately or fraudulently, we can close all of them.

Registration asks for your name, date of birth, address, telephone number and email address, and every detail must be accurate, complete and not misleading. We handle that personal information in line with data protection law and our Privacy Notice. You also choose a unique username and password, which you keep private and never share, and nobody else may use your account.

Account access

Sign in with your username, which is case sensitive, or with your registered email address. If you forget your username, enter your email address in the reminder form and we email the username to you. If you forget your password, use the Forgotten Password link and fill in the form, and we send a temporary password to your email so you can reset it. Three consecutive failed login attempts lock the account.

Accepting and cancelling transactions

We are not obliged to accept any Gambling Transaction, and none is confirmed if there are insufficient funds in your account. We accept Gambling Transactions only online, including on a mobile phone. Once we accept one, you cannot cancel it, so making sure every detail is correct before you confirm is your responsibility.

Settlement and betting interruptions

Winnings from valid, settled Gambling Transactions are credited to your account balance, except where our agreement with you entitles us to void the transaction. If betting is interrupted, we reserve the right to suspend betting markets, void bets and return stakes to customers.

Game interruptions

If gaming is interrupted after we receive your Gambling Transaction and you can no longer influence the outcome, the result stands. If a single-participant, single-stage game is interrupted before an outcome is generated, we return your stake to your account. For games with several stages or decision points, we take all reasonable steps to restore the game to its last known state so you can finish it. Games with multiple participants are handled case by case in the way that seems fairest to us, acting reasonably. Progressive jackpot values are restored to their pre-failure state as far as that is within our control rather than the game provider's.

Set and change deposit limits

You can set a daily, weekly or monthly deposit limit, where a day means 24 hours, in My Account or by contacting Customer Services, telling us the period and the amount you want. A decrease takes effect immediately. An increase takes effect only after a cooling-off period of 24 hours, after which you confirm that you still want it, and without that confirmation your limit stays as originally set. Any deposit limit you set applies across all websites operated by Red Rock Managed Services Limited, irrespective of the brand.

When you set limits, each shorter period must be lower than the next longer one, and if the figures are inconsistent the lowest value applies. Deposits stop during self-exclusion and once a deposit limit has been exceeded. We remind you to look back over your account history every 6 months, and Customer Services can set those reminders to every month or every 3 months instead. If you choose not to set a deposit limit, we send an annual reminder so you can reaffirm that decision.

Monthly loss limit

In line with our safer gambling commitments and licence requirements, we may apply a recommended monthly loss limit, which is the amount you can lose when gambling. A default monthly loss limit is applied when you register, and it is shared across our group company licences covering Mr Green, Sun Bingo, Sun Vegas, Fabulous Bingo and Fabulous Vegas if you hold another account within our network. Once the limit is met, further gaming transactions stop until it resets. Loss limits count only your cash, bets and wins.

Gamstop

Gamstop is a free service that lets UK residents self-exclude from the websites and apps of gambling operators licensed by the Gambling Commission of Great Britain. If you register with Gamstop, we take reasonable steps to stop you transacting on your account as soon as possible, based on the details you gave Gamstop, so register with the same details you use with us. We may be unable to apply a Gamstop exclusion if we cannot match your account to those details or if a technical failure stops us reaching up-to-date exclusion information.

Start self-exclusion

You can exclude yourself from placing Gambling Transactions for a set period from a minimum of 6 months to a maximum of 5 years, either through My Account or by contacting Customer Services. We block your account for the period you choose as soon as possible after receiving the request, and in any event no later than your next login attempt. Self-exclusion covers all websites operated by Red Rock Managed Services Limited and by Blue Rock Managed Services Limited, a member of our group, and applying it to the Blue Rock sites may take a short while longer. To exclude from other gambling operators, including those running Sun Play or Sun Arcade, contact them directly or use Gamstop.

Once submitted, a self-exclusion cannot be reversed under any circumstance during its period. Your account may also be restricted at your request or while a conversation between you and us about responsible gambling concerns is still open.

During and after self-exclusion

During self-exclusion you cannot place Gambling Transactions or otherwise access your account. We attempt to return your available real money balance to the last payment method you deposited with, and if we cannot do so after a reasonable period, for example because we cannot reach you, we may donate the amount to a charity of our choice.

After your self-exclusion is in place, we remove your name and details from our marketing databases, which covers marketing sent by us, and there may be a short delay before that marketing stops. Your email address and phone number are also passed to our marketing affiliates so they can suppress your contact details. Your data is kept for 7 years from the end date of your self-exclusion period.

During self-exclusion, whether set with us or through Gamstop, you agree not to try to get round it, yourself or through anyone else. Accounts found in breach are closed as soon as we discover it, and we attempt to return any available real money balance. If you still access an account or open a new one during self-exclusion and our automated checks do not prevent it, we accept no responsibility or liability for the gambling that takes place, including refunding any losses.

Once the self-exclusion period has ended, you can reactivate your account only by calling Customer Services and asking for the exclusion to be lifted. That request goes through a 24 hour cooling-off period, after which your account is reactivated.

Breaks, reminders and account history

Account Cool Off lets you disable your Fabulous Vegas account for a short period of time, and if you hold additional accounts we strongly advise using it on those as well. For a longer break, Gamstop is available. A break reminder can pop up once you have spent 30 mins or 60 mins logged into your account, and you are automatically logged out after a period of inactivity.

Account History shows at any time how much you have spent and how long you have played, and the History button lists every Gambling Transaction on your account. You can close your account with the account closure button, and if you want to reopen it later, call or email our customer service team.

Gordon Moody and GamCare support you and the people close to you, and GamCare provides information, advice and counselling about problem gambling. Its helpline from the UK is 0808 802 0133, which may not be available from outside the UK.

Contact channels

Our support team helps with opening your account, deposits, withdrawals and our games. Email and live chat are open every day from 8am to midnight, and our team also takes calls. Email us at [email protected].

Complaints

If something goes wrong, contact us and we will try to put it right, usually informally, and you can register a formal complaint about our services by phone, email or live chat. We acknowledge your complaint by email within 24 hours, setting out what we understand it to be about and what you want us to do, and you can tell us if we have got that wrong. We usually respond within 14 days of receiving it. Where a more detailed look is needed it can take longer, and we keep you updated at least every 14 days before sending our written complaint response.

If you think we misunderstood your complaint or you have new information, tell us and we look at our decision again, with a written response within 14 days. In normal circumstances our complaints process lasts no longer than 8 weeks, and we make clear when it has finished and we have reached a final decision. Once our internal process is fully exhausted, you have the right to escalate the complaint to IBAS, our independent Alternative Dispute Resolution body, and access to it is free.